Customer Service Representative, Supply Chain

Sanford Health•Sioux Falls, SD

9d•$19 - $31

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. The Enterprise Supply Chain Customer Service Representative will provide effective and efficient responses to inquiries from Sanford employees and vendors/contractors regarding supply chain purchasing, inventory control and accounts payable specific questions.

Requirements

Post secondary education or equivalent training in a healthcare or business related field is required.
Minimum one year of experience in providing customer service.
Must have knowledge of purchasing, inventory control and accounts payable practices and procedures.
Must have strong computer (Microsoft Excel, Microsoft Outlook) and reporting skills.

Nice To Haves

Bachelor's degree is preferred.

Responsibilities

Answer emails and incoming calls from all types of customers, while ensuring a high level of customer service and timely accurate responses to concerns.
Responsible to quickly assess the level of complexity of cases and provide resolution or facilitates escalation managers, tier 2 supply chain team or employee service center (ESC) as needed.
Ensure positive, consistent customer experiences by striving for excellence in understanding specific requests, streamlining service delivery, and identify next steps.
Provide end-user support for employees interacting with supply chain systems including navigational questions, basic system issue resolution (e.g.,self-service), and escalation as applicable.
Leverage the knowledge, management and case management systems to effectively respond to, document, and monitor inquiries.
Identify opportunities to address common inquiries through improved knowledge management system content and improved case management methodologies.
Ensure compliance with all supply chain data security standards, as well as supply chain policies and procedures.
Follow all supply chain service center policies, processes, and guidelines.
Ability to deliver high quality customer service consistently in a professional manner.
Ability to follow strict policy guidelines.
Ability to deal effectively with dis-satisfied customers.
Strong communication skills.
Ability to deal with ambiguity.
Flexibility to accommodate staff scheduling changes.
Strong customer service focus.
Strong interpersonal and listening skills.
Ability to handle multiple customer requests in a timely manner.
Attention to detail (particularly with entering data).
Ability to follow standard operating procedures and scripts.