Customer Service Representative - Shipping and Receiving

Sigma Alimentos

About The Position

As a staff level position in the Supply Chain department, the Shipping ℜceiving Customer Service Representative will monitor shipment transactions and track warehouse inventory by handling unit using SAP. The Shipping & Receiving Customer Service Representative will prepare reports and collaborate with other departments within but not limited to Supply Chain

Requirements

Four (4) years' experience in inventory management
Experience in enterprise WMS and/or SAP
Strong knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint
Must demonstrate strong attention to detail
Excellent verbal and written communication skills
Ability to work independently and in a team
Proven organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment while presenting a professional demeanor.

Nice To Haves

Experience in CPG food industry
Four (4) years' Warehousing experience
Bilingual fluency in school English and Spanish reading, writing & speaking

Responsibilities

Monitor imports, inbound and outbound orders; track product progress; reconcile data with SAP; review and track warehouse inventory and handling unit(s); ensure accurate inventory; coordinate overages, shortages and damage claims from final customers and CEDIs; resolve order and product issues.
Prepare and generate product reports and claim(s); track requests, request hold releases and communicate product status; process withdrawals or recalls as needed to support QA.
Work with Product Management to ensure loads are being handled timely by contracted warehouse
Provide Bill of Lading as needed to internal customers
Coordinate product sample and Point of Purchase (POP) deliveries in collaboration with external vendors
Other duties as assigned