Customer Service Representative- Sales
About The Position
Lyric National Inc. provides skilled nursing facilities and other long-term care facilities with a concierge platform for in-facility healthcare services funded through a supplemental accident and sickness policy (Enhanced Plan). Our program enables residents to access robust medical services-often beyond what traditional Medicaid structures provide-while helping facilities maximize healthcare options for patient care. We are committed to improving healthcare access and financial sustainability for long-term care providers through innovative insurance solutions. Your Role We are seeking a motivated customer service representative to work onsite. In this role, you will answer in-bound calls and make out-bound calls from/to facility residents/ caregivers to discuss insurance questions and sign up with our supplemental policy.
Requirements
- Strong sales aptitude combined with excellent customer service skills to build rapport and foster loyalty.
- Proven experience in call center environments or outbound calling campaigns.
- Willingness and ability to study and successfully pass certification to become a licensed insurance agent (company will cover cost)
- Exceptional communication skills, both verbal and written, with attention to clarity and professionalism.
- Proficiency in Microsoft Office applications such as Word, Excel, and Outlook; strong computer skills for efficient data management.
- Excellent analysis skills for assessing customer needs and providing tailored solutions quickly.
- Ability to perform data entry accurately with fast typing speeds while maintaining attention to detail.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide outstanding customer support by troubleshooting issues, offering solutions, and guiding clients through processes with clarity and patience.
- Handle outbound calling campaigns to follow up on customer requests or promote new products and services.
- Maintain accurate records of interactions using Microsoft Office tools and customer relationship management (CRM) systems.
- Assist with data entry tasks to update client information, order details, and support tickets efficiently.
- Demonstrate excellent phone etiquette and communication skills to ensure each customer feels valued and understood.
- Support sales efforts by identifying customer needs and recommending appropriate products or services to enhance their experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
