Sales & Customer Service Representative

Goldfish Swim School - Wake Forest

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About The Position

Saving and changing lives, every single day.
We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! Working for Goldfish Swim School will allow you to provide children and families with necessary life skills to combat the ever-growing drowning statistics.

We are seeking a sales-focused team member with a friendly, confident, and goal-driven personality that has availability on weekday mornings, specifically Tuesdays and Fridays. This part-time position requires 8–12 hours per week and is ideal for someone who thrives on connecting with families and delivering exceptional customer service.

Requirements

• High school diploma or equivalent
• 1–2+ years of sales experience (inside sales, memberships, enrollment, or service-based sales preferred)
• 1+ year of customer service experience
• Comfortable making outbound calls and following up with warm leads
• Experience working independently and managing goals
• Excellent communication and organizational skills
• Lifeguard, CPR/AED and First Aid certification required within 90 days of employment - training available on site.

Nice To Haves

• Experience in a membership-based business (fitness, childcare, swim schools, etc.)
• CRM or customer management software experience
• Experience working with families or in a child-focused environment
• Additional education in business, communications, or related field is a plus

Responsibilities

• Follow up with leads through phone calls, texts, and email
• Convert inquiries into annual and monthly memberships
• Track, manage, and achieve individual sales goals
• Provide outstanding customer service to current and prospective families
• Maintain accurate records in our customer management system
• Support daily front desk operations and administrative tasks as needed
• Assist with facility upkeep and cleanliness to ensure a safe, welcoming environment
• Perform additional duties as assigned to support overall school operations

Benefits

• Employee discounts
• Training & development
• Paid on-the-job training
• Employee recognition programs
• Leadership opportunities
• Predictable work schedule
• Free swim lessons for siblings or children

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED