Customer Service Representative / Sales Administrator

MRA Recruiting Services•Racine, WI

About The Position

Customer-focused Customer Service / Sales Administrator This dual-role position is responsible for supporting the sales team, managing customer accounts, processing orders, and ensuring an exceptional customer experience from initial inquiry through post-sale support.

Requirements

Previous experience in customer service, sales support, or administrative roles
Excellent verbal and written communication skills
Strong attention to detail and problem-solving abilities
Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or ERP systems is a plus
Ability to prioritize and multitask in a fast-paced environment
Team-oriented with a proactive and flexible approach to daily tasks

Nice To Haves

Experience in a manufacturing, distribution, or technical sales environment
Familiarity with order processing systems and B2B customer support
Basic understanding of sales processes and account management

Responsibilities

Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
Resolve customer issues, concerns, and complaints with a focus on satisfaction and retention
Track and follow up on customer orders, shipments, and back orders
Maintain accurate and up-to-date customer records in CRM systems
Prepare sales quotes, order confirmations, and invoices
Assist the sales team with lead generation, prospecting, and customer follow-up
Coordinate with production, shipping, and accounting to ensure smooth order fulfillment
Maintain organized records of sales transactions and communications
Prepare and distribute internal reports, presentations, and documentation
Support data entry, document management, and inventory tracking as needed
Assist with preparing materials for meetings, trade shows, and customer presentations