Service BDC Administrator/Customer Service Representative
About The Position
Land Rover Mission Viejo is looking for an energetic, customer-focused Service BDC Administrator / Customer Service Representative to join our award-winning dealership. If you excel in communication, enjoy helping people, and thrive in a fast-paced environment, this is the opportunity for you. What You Will Do Serve as the first point of contact for service customers—via phone, text, email, and online inquiries Schedule service appointments and manage the dealership’s service drive calendar Provide exceptional customer care by answering questions, offering updates, and ensuring a smooth service experience Perform outbound calls for follow-ups, appointment reminders, and maintenance campaigns Support the service team with administrative tasks, data entry, and customer communication tracking Maintain a high level of product and service knowledge to represent the Land Rover brand professionally What We Are Looking For Previous dealership BDC, call center, or customer service experience preferred Strong communication and interpersonal skills Excellent phone etiquette and a positive, professional demeanor Ability to multitask and stay organized in a high-volume environment Comfortable with computer systems, CRM tools, and scheduling software Team-oriented mindset with a proactive approach to problem-solving
Requirements
- Previous dealership BDC, call center, or customer service experience preferred
- Strong communication and interpersonal skills
- Excellent phone etiquette and a positive, professional demeanor
- Ability to multitask and stay organized in a high-volume environment
- Comfortable with computer systems, CRM tools, and scheduling software
- Team-oriented mindset with a proactive approach to problem-solving
- High School graduate or equivalent, 18 years or older required.
Responsibilities
- Serve as the first point of contact for service customers—via phone, text, email, and online inquiries
- Schedule service appointments and manage the dealership’s service drive calendar
- Provide exceptional customer care by answering questions, offering updates, and ensuring a smooth service experience
- Perform outbound calls for follow-ups, appointment reminders, and maintenance campaigns
- Support the service team with administrative tasks, data entry, and customer communication tracking
- Maintain a high level of product and service knowledge to represent the Land Rover brand professionally
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
