Customer Service Administrator
About The Position
This position is ON-SITE in our Austin office About You You’re a proactive problem-solver who thrives in fast-paced, dynamic environments. You crave meaningful work that contributes to a larger purpose and take pride in being a dependable go-getter who gets things done. With strong discernment and a knack for balancing details with big-picture goals, you communicate clearly, prioritize effectively, and adapt quickly to shifting priorities. You’re passionate about delivering exceptional service and enjoy collaborating with teams to achieve shared success. About DaBella At DaBella, we hold steadfast to our commitment to leading with purpose, caring deeply for the families and communities we serve, and growing together as a team. As one of the fastest-growing home remodeling companies in the nation, we’re proud of our culture of leadership and a positive, collaborative work environment where every voice matters. Our values - We Lead, We Care, We Grow - guide everything we do Status: Full-Time Schedule: 8am-5pm (Monday through Friday)
Requirements
- High school diploma or equivalent (required)
- Strong written and verbal communication skills
- Comfortable handling phone conversations with customers and partners
- Excellent attention to detail; confident with numbers and documentation
- Able to prioritize, multitask, and adapt in a fast-paced environment
- Analytical mindset with sound judgment and decision-making skills
Nice To Haves
- Customer service experience and familiarity with Salesforce or data systems are a plus (training provided)
Responsibilities
- Accurately process customer reimbursements, legal documentation, and post-installation follow-ups.
- Manage warranty claims, coordinating between customers, project teams, and manufacturers.
- Submit and track Energy Trust rebate paperwork for qualifying window projects.
- Investigate and compile documentation to support claims, rebates, and compliance requests.
- Maintain and respond to a shared customer service email inbox with professionalism and efficiency.
- Work daily in Salesforce, Excel, DocuSign, Microsoft Office, and Adobe Pro to support accurate data management.
- Collaborate with internal departments to ensure process consistency and continuous improvement.
Benefits
- Employees and their families are eligible to enroll in: Medical, Dental, and Vision
- Health Savings Account (HSA)
- Company Sponsored Life Insurance
- Supplemental Life Insurance
- Long-term and short-term disability
- Accident protection
- Employee assistance program - access to counseling services and other tools to improve work/family/life balance
- Pet Insurance for your furry family member
- 401k plan
- Additional Insurance Programs including: UHC Rewards Rally Health One Pass Select (gym membership subscription)
- VPTO (Volunteer paid time off) year-round incentives to give back to your local community
- Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
- Relocation opportunities to other branches across the nation
- Each DaBella Employee receives: 80 hours of Paid Time Off annually with incremental increases
- 6 paid holidays during a calendar year effective day one of employment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
