Customer Service Representative - Returns

Valin Corporation•Chandler, AZ

4d•$22 - $28

About The Position

The customer service representative will serve as a primary contact for all return requests from internal and external customers. They will collaborate with suppliers, customers, and internal stakeholders to determine warranty status, process return in the ERP system and follow it through to completion while ensuring quick turnaround time. Why should you join Valin Corporation? At Valin, we pride ourselves on providing complex and tailored solutions to meet the unique needs of our customers. Our commitment to excellence and innovation sets us apart in the industry, making us a leader in delivering impactful results. What truly makes us special is our workplace culture. We foster an environment that is collaborative, respectful, and inviting. Here, your voice is heard, your ideas are valued, and your contributions make a real difference. Our team thrives on open communication and mutual support, creating a space where everyone can achieve their best. Valin defines its value in the marketplace through innovation in business practices, a commitment to developing people, and the creation of unique service models for the benefit of our shareholders, customers, suppliers, and community. Our commitment to excellence, the embrace of responsibility, and honest accountability establishes our legacy of achievement that defines us as one of the best managed companies in wholesale distribution. Apply now and find out what’s next for you. Equal Opportunity Employer/Vet/Disabled Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Valin Corporation, a subsidiary of Graybar, is the leading technical solutions provider for the technology, energy, life sciences, natural resources, and transportation industries. For 50 years, Valin has offered personalized order management, on-site field support, comprehensive training, and applied expert engineering services utilizing automation, fluid management, precision measurement, process heating, and filtration products.

Requirements

Strong written, verbal, persuasion and interpersonal skills.
Ability to organize and prioritize work and meet deadlines.
Strong problem solving and multi-tasking skills
Self-starter, able to work in an environment with minimum supervision.
Ability to lift/carry up to 10 lbs frequently and up to 20 lbs occasionally (with carts, team lift, or other assistance as needed).
Frequent reaching, bending, kneeling, and twisting to pick, inspect, and package returns; frequent use of hands to handle small parts, operate scanners/labelers, and perform keyboard/data entry.
High school diploma or GED required

Responsibilities

Utilizes ticketing system to keep track of customer return requests
Communicates with customers, internal stakeholders, and suppliers to ensure timely processing and closure of RMA’s
Manage the RMA repair turn-around time to ensure customer requirements are understood and met.
Meet or exceed cycle time obligations for processing and repair.
Communicate with Customer Service and Customers, specific RMA information (cost and status).
Conducts closed loop corrective action of product or process Quality problems relating to RMA’s
Serve as the primary contact in ensuring that RMA material is repaired, tested, and shipped to customers in accordance with Company requirements.
Ability to clearly communicate and resolve issues with a wide variety of people and demands.
Demonstrate intermediate level problem-solving and decision-making skills
Organized and efficient in time-management, capable of multi-tasking.
Self-motivated and able to perform job requirements with minimal supervision.
Demonstrate proficiency in the following software applications: MS Office, Outlook and Windows OS systems.