Customer Service Representative - Property Management

Invitation Homes•Tempe, AZ

37d•$16 - $28

About The Position

As a Customer Service Representative - Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high- volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:

Requirements

High school or GED
Proven experience in Property Management administration or customer service
Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful
Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor

Responsibilities

Assisting residents in person or over the phone in a well-mannered and professional way
Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
Completing resident welcome calls and emails to help ensure a seamless move-in experience
Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
Reviewing and working through all action items on applicable task list

Benefits

Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)