Management Assistant - Customer Service Representative
About The Position
Midway Auto Group was named Southern California Top-Rated Places to Work in 2023 due to many factors including our customer- centric culture, excellent career advancement and growth opportunities, as well as a fun work environment centered around team building. Midway Car Rental is a privately-owned company which has been in business for over 50 years. Our offices are located in the Los Angeles area, however we service the areas beyond our central locations. We take pride in providing top of the line vehicles accompanied with 5-star personalized service to all of our customers, these key factors separate Midway from the rest of the car rental business.
Requirements
- 1-2 years of customer service experience
- Ability to work in a fast-paced collaborative environment
- 6+ months of sales experience
- Require strong English communication skills, both verbal and written
- Extremely high energy level
- Available to work days, nights, weekends, and holidays
- Passion for automobiles and working with the public
- Great at multi-tasking
- Attention to detail and organized
- Pass background; inclusive of Pre-Employment Drug Test, SSN Validation, and Criminal Record
- Clean driving record with no drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period.
- Will be subject to continuous Motor Vehicle Record (MVR) monitoring
- Minimum 3 years of licensed driving history
Responsibilities
- Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
- Understand the Ins and Outs of the business with an ownership attitude.
- Prepare rental and return documents accurately and completely.
- Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
- Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
- Assist customers by effectively responding to or resolving customer service issues.
- Maintain a professional appearance in both personal dress and office cleanliness.
- Perform other customer-related duties to ensure our service exceeds customer expectations.
- Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
- Perform other duties as assigned by management. (May include office/lot cleaning as well as car washing/vacuuming responsibilities)
Benefits
- Paid Holidays, Vacations and Sick Days Off
- Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
- 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
