Order Management Customer Service Representative (5850)

ABC Supply Co. Inc.

1d • Onsite

About The Position

American Construction Metals (ACM), a strategic business unit of ABC Supply, produces a wide array of metal building materials including trim coil, edge metal, gutter systems, and a variety of other metal accessories. ACM is proud to be an employee-first company and has won the Gallup Exceptional Workplace Award for 19 consecutive years. ACM is seeking an experienced Order Management / Customer Service Representative to join our team in Beloit, WI. This position is responsible for verbal and written communication surrounding orders, quotes, deliveries and inquiries of Catalog Plus products, primarily those products manufactured or distributed through Catalog Plus (Formerly known as ACM and ABC Catalog). A complete understanding of the Catalog Plus product line offering is required. This position is also responsible for verifying and processing customer orders to be invoiced.

Requirements

• College degree or equivalent combination of education and experience
• Previous Oracle and JD Edwards software experience is beneficial or similar manufacturing/distribution software experience
• Previous customer service experience, including an understanding of manufacturing and purchasing lead times, is preferred
• Ability to read prints and interpret drawings
• Ability to multitask and analyze quickly
• Advanced knowledge in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Strong mathematical skills
• Strong conflict resolution skills
• Associate must be able to lift up to 50 lbs. unassisted and up to 100 lbs. with assistance.
• Ability to stand, walk, bend, stoop, crouch, reach, and lift for a full 8-hour day.
• Periodical travel required
• Associate will have exposure to typical working conditions within the manufacturing environment, including but not limited to, seasonal temperature changes, occasional exposure to exhaust fumes, dirt, dust, debris, and grease, moving forklift equipment, and pinch points on machinery.
• Associate must comply with assigned Personal Protective Equipment (PPE) requirement in varies areas, including but not limited to, safety glasses, hearing protection, gloves, and safety shoes.

Responsibilities

• Managing the sales effort(s) and sales orders via Oracle and JD Edwards (JDE) ERP system
• Developing stocking programs
• Maximizing on-time delivery performance and customer satisfaction
• Managing projects as needed to improve the profitability of the company
• Initiating credit requests
• Handling calls and customer service issues
• Assisting in developing stocking programs
• Other duties as assigned

Benefits

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long-term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees