Customer Service Representative - Parts

Harris American•Bellevue, OH

About The Position

Create a positive customer experience with exceptional communication skills and follow-up via telephone, email, etc. Identify customer needs, and help them select the correct parts for their eqpt Provide advice and guidance on parts compatibility and function Issue quotes as necessary, follow-up on quotes, etc. Become proficient with business systems and tools such as ERP, drawing viewers, databases, UPS world ship, printers, scanners, etc. Process customer purchase orders, and be diligent with promise dates Coordinate and communicate cross-functionally as needed with Purchasing, Planning, Manufacturing, Engineering and Shipping. Work closely with field service technicians and dealer reps to ensure that they have the needed parts for scheduled customer visits. Make proactive parts sale contact with customers and dealers. Other duties as assigned by MGMT.

Requirements

Proficient with Office Suite.
Proper Phone Etiquette
Good communications systems a must.
Good organizational skills.

Nice To Haves

Proficient in ERP system preferred.

Responsibilities

Create a positive customer experience with exceptional communication skills and follow-up via telephone, email, etc.
Identify customer needs, and help them select the correct parts for their eqpt
Provide advice and guidance on parts compatibility and function
Issue quotes as necessary, follow-up on quotes, etc.
Become proficient with business systems and tools such as ERP, drawing viewers, databases, UPS world ship, printers, scanners, etc.
Process customer purchase orders, and be diligent with promise dates
Coordinate and communicate cross-functionally as needed with Purchasing, Planning, Manufacturing, Engineering and Shipping.
Work closely with field service technicians and dealer reps to ensure that they have the needed parts for scheduled customer visits.
Make proactive parts sale contact with customers and dealers.
Other duties as assigned by MGMT.