Customer Service Representative- Order Entry

SPANGLER CANDY COMPANY•Bryan, OH

About The Position

Provides efficient, courteous customer service through email, telephone and personal contacts. Provides pricing and delivery information and processes the orders. Resolves routine customer questions and complaints or refers to higher levels. Serves as a liaison between customers and various departments. Maintains records, prepares required reports, performs related typing/word processing and clerical duties. Operates a computer.

Requirements

Minimum of High School education with knowledge of general office procedures.
Good vision, color vision, hearing and speaking ability and finger dexterity.
Ability to sit, stand, walk, stoop, reach, pull, use a personal computer, lift and/or carry up to approximately 20 lbs.
Ability to read, write, follow instructions, perform mathematical calculations, record/report information, attention to detail and draw conclusions from a visual and/or physical inspection of assigned tasks.
Minimum of High School education with knowledge of general office procedures.

Responsibilities

Enters orders which come via phone, email, or EDI, computes total cost, enters special prices/deal codes and customer special instructions etc.
Edits processed orders/invoices for accuracy, adds special customer instructions.
Maintains a general office filing system and keeps various records in conjunction with the files in order and accessible for reference.
Initiates invoices and shipping documentation.
Informs customers of unit prices, shipping date, anticipated delays, etc.
Records and files orders.
Monitors inventory and notifies departments of orders that will deplete stock.
Processes, reviews, edits and routes orders for material or merchandise.
Combines orders, edits sheets and special forms for records retention.
Reviews Accounts Receivables to identify open balances.
Send invoices via email or mail.
Enter Spangler E-commerce orders on various platforms.
Manage messages on E-commerce platforms.
Corresponds with broker and sales department.
Maintains customer master file and assists with customer complaints.
Supports the organization’s commitment to ensure that our food safety and quality plans conform to all regulatory requirements and with food quality and the safety requirements of our customers and reports any problems or penitential problems observed concerning food safety and quality to Supervision immediately.
Completes special shipping and labeling instructions as required.
Maintains bookings and firm commitments.
Provides back up to the mail room
Types up dummy invoices as needed.
Performs other duties and tasks as assigned by the Sales Support Manager.