Customer Service & Order Entry Representative

Quanex • Haven Township, MN

15h • $24 - $29 • Onsite

About The Position

Quanex
is looking for a Customer Service and Order Entry Representative to join
our team located in
St. Cloud, Minnesota.

The Customer Service & Order Entry Specialist is responsible for accurately
processing customer orders, providing exceptional service, and supplying timely
information regarding order status, deliveries, lead times, and freight
coordination. This role requires strong collaboration, proactive communication,
and problem‑solving to ensure customer satisfaction and efficient order
fulfillment.

Requirements

• Minimum of two years of college coursework or equivalent work experience in a customer service or sales role, required.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Word and Microsoft Excel, and NetSuite (or similar ERP/order management system).
• Ability to work efficiently and self‑directedly, with timely responses to customers.
• High attention to detail and accuracy.
• Ability to adapt quickly in a fast‑paced environment.
• Strong teamwork mindset and collaborative approach.

Responsibilities

• Receive, review, and enter customer orders into the system.
• Supply timely and accurate information to customers and internal partners regarding order status, delivery schedules, lead times, freight coordination.
• Coordinate with scheduling, production, shipping, sales, and customer service/order entry teams to ensure accurate order fulfillment.
• Ensure proper documentation and request details are provided for smooth processing.

Benefits

• Medical, dental & vision start the 1st of the month after hire
• Medical coverage featuring wellness incentives that may significantly reduce employee premiums
• PTO, paid holidays & paid training — starts right away
• 401(k) with company match & vesting
• Employee Stock Purchase Plan
• Life insurance provided
• Tuition assistance
• Wellness resources & onsite physical therapist
• Safety-toe shoes at no cost
• Free fountain drinks and coffee during shifts
• Supportive, people-first culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees