Hybrid Customer Service Representative & Logistics Coordinator

Nura • Irvine, CA

4d • Hybrid

About The Position

NURA USA is seeking an experienced and highly motivated Customer Service & Logistics Coordinator to join our dynamic team. This hybrid role is designed to bridge the gap between essential customer service functions and critical outbound logistics coordination, ensuring seamless order fulfillment and exceptional customer satisfaction. The ideal candidate will possess a strong background in the nutraceutical, raw ingredients, food & beverage, or wellness sectors, particularly within B2B environments. This position requires a unique blend of expertise in order management, customer account support, and meticulous logistics scheduling. The successful candidate will be detail-oriented, possess a customer-centric mindset, and thrive in a closely knit, high-performing team environment.

The Hybrid Customer Service & Logistics Coordinator will be responsible for managing the end-to-end lifecycle of customer orders, from initial receipt through to final delivery. This includes ensuring the accuracy and timeliness of order entry and fulfillment while maintaining proactive communication with both internal teams and external partners. A significant portion of this role involves arranging outbound logistics , which includes issuing Bill of Lading (BOL) requests to customer logistics contacts and meticulously tracking these communications until the BOL is received and uploaded to the Monday.com platform against the corresponding sales order. A heavy emphasis is placed on strategic scheduling and warehouse coordination. The coordinator must reach out to arrange orders well in advance of the ship date to guarantee on-time delivery. This requires the ability to adjust ship dates within the order management system based on customer requirements while remaining cognizant of warehouse capacity. By maintaining close contact with the logistics team, the coordinator ensures that outbound schedules are balanced and that the warehouse is not overloaded during peak order days. While the coordinator will have primary responsibility for these tasks, they will receive support from the broader logistics team for complex pickup situations or issues requiring escalation.

The responsibilities of this position are structured to adapt to seasonal demands and team staffing levels. During the initial high-intensity logistics period (May through July), the candidate will undergo comprehensive training on all customer service-related workflows. Once the logistics team is fully staffed, the primary shipping duties will be fully transitioned, allowing the coordinator to expand their support to a total of three sales representatives. Additionally, the coordinator is expected to provide coverage for logistics team members during periods of absence, such as illness or vacation.

Candidates for this role must demonstrate a proven track record in B2B customer account management and order fulfillment processes.

Requirements

• Minimum of 3 years in customer service within the nutraceutical, food & beverage, or wellness industries.
• Experience in logistics coordination or scheduling is highly desirable.
• Proficiency in CRM systems, order management software, and project management tools like Monday.com.
• Exceptional attention to detail, strong organizational skills, and the ability to multitask in a fast-paced environment.
• Strong communication skills with a proactive approach to problem-solving and relationship building.
• A customer-centric mindset, adaptability to changing priorities, and a collaborative team-player attitude.

Nice To Haves

• Familiarity with industry-specific regulations and standards.
• Proficiency in additional languages is considered a significant asset
• Experience with logistics platforms or transportation management systems (TMS).
• Demonstrate a continuous improvement mentality and a strong work ethic

Responsibilities

• Managing the end-to-end lifecycle of customer orders, from initial receipt through to final delivery.
• Ensuring the accuracy and timeliness of order entry and fulfillment
• Maintaining proactive communication with both internal teams and external partners.
• Arranging outbound logistics , which includes issuing Bill of Lading (BOL) requests to customer logistics contacts and meticulously tracking these communications until the BOL is received and uploaded to the Monday.com platform against the corresponding sales order.
• Strategic scheduling and warehouse coordination.
• Adjusting ship dates within the order management system based on customer requirements while remaining cognizant of warehouse capacity.
• Maintaining close contact with the logistics team to ensure that outbound schedules are balanced and that the warehouse is not overloaded during peak order days.
• Providing coverage for logistics team members during periods of absence, such as illness or vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed