Customer Service & Logistics Coordinator

Tarkett•Calhoun, GA

3d•Onsite

About The Position

Champion Your Future with Tarkett Sports and Tarkett Sports Indoor. Build your career with a world leader in sports construction and surfacing. We are seeking a Customer Service & Logistics Coordinator, to support our team at Tarkett Sports Indoor, a leader in sports and fitness flooring solutions, offering premium surfaces for gymnasiums, weight rooms, fitness studios, multipurpose spaces, and more. With a commitment to sustainability and customer-centric design, Tarkett Sports Indoor delivers solutions that meet the demands of modern athletes while reducing environmental impact. The Customer Service & Logistics Coordinator will be working from our Calhoun, GA office. Reporting to our Indoor Customer Service Manager, this role blends order management, customer communication, and shipping coordination into one role. Tarkett Sports Indoor is part of Tarkett Sports. Born from an entrepreneurial spirit and driven to find better solutions, we challenge the status quo and continue to change the game for athletes and facility owners—pioneering innovations that have reshaped entire industries. Our team is made up of the most experienced and knowledgeable experts in the field. From architectural design and full-scope construction to a comprehensive portfolio of industry-leading sports surfacing solutions, we lead with passion, pride, and purpose. Trusted at every level, from professional stadiums to local community venues, Tarkett Sports is at the surface of over 80,000 installations – highlighted by projects in NFL, CFL, MLS, and at renowned NCAA division I programs. Join the team behind renowned names like FieldTurf, Beynon Sports, ClassicCourt, GrassMaster, Tarkett Sports Indoor and Tarkett Sports Construction. Help us build the next world-class venue.

Requirements

3+ years of experience in customer service, logistics, or a related field.
Strong communication, multitasking, and problem solving skills.
Proficiency with ERP systems, Excel, and collaboration tools.

Nice To Haves

Manufacturing experience preferred.

Responsibilities

Receive, enter, and process customer orders in the ERP system with accuracy and urgency.
Act as the primary point of contact for customer inquiries, providing timely updates on orders, products, and delivery timelines.
Collaborate with Regional Sales Managers and internal departments to ensure clear communication and smooth operations.
Schedule and coordinate freight pickups and deliveries across plants, suppliers, warehouses, and job sites.
Track shipments and work with brokers and carriers to resolve delays or discrepancies.
Prepare and manage shipping documentation, including BOLs, customs forms, and compliance paperwork for domestic and international shipments.
Document and follow through on customer inquiries, complaints, and freight claims to ensure timely resolution.