Customer Service Representative (Licensed P&C Agent)
About The Position
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role. Markel Corporation (NYSE – MKL), a global insurance holding company, is adding to the Customer Service team to better service Markel customers! We’re currently seeking a Customer Service Representative (CSRs) who would like to increase their insurance knowledge and build their skills while making a positive impact on Markel’s customers. We provide exceptional customer service through our simple processes, honest communications, and employee expertise.
Requirements
- High school diploma or equivalent; some college is a plus!
- Property/Casualty Insurance License required
- 2 or more years of insurance sales/service experience required
- Demonstrated job stability and attendance records
- Solid computer, grammar, and multi-tasking skills
- Ability to work in a fast-paced team environment.
- Dedicated to providing a positive customer experience.
- Communicate clearly and professionally over the phone.
- Strong technical background/ability to multi-task in several systems at once
- Willingness to learn new material and systems/applications.
- Accountable and reliable
- US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Nice To Haves
- Remote working experience a plus
Responsibilities
- Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
- Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
- Strive for first call resolution to provide “best in class” service.
- CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are meet, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and Coding
Benefits
- Immediate health & dental benefits, paid vacation and holidays, a 401k match, profit sharing, tuition reimbursement policy.
- Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
