Remote Customer Support Agent (P&C)
About The Position
Jerry is one of the fastest-growing fintech startups in the U.S., on a mission to help car owners save time and money on their expensive and high-maintenance assets. Since launching its mobile app in 2019, Jerry has amassed over 4 million customers and expanded beyond insurance shopping to refinancing, safety, and repairs, becoming the #1 rated AllCar app in the App Store. The company is looking for a Customer Support Agent to join its growing team. In this role, the agent will be responsible for helping existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. This includes processing service changes and answering questions regarding policy details, supporting customers with enthusiasm and care. Jerry.ai is America’s first and only super app designed to radically simplify car ownership, redefining how people manage their cars. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates car ownership and maintenance, providing personalized services for all car owners' needs. The company continuously innovates and improves its AI-powered app to offer the best possible experience, covering everything from car insurance and financing to maintenance and safety. Jerry.ai is the #1 rated and most downloaded app in its category with a 4.7-star rating and over 5 million customers. Founded in 2017 by serial entrepreneurs, Jerry.ai has raised over $240 million in financing. The team is composed of passionate, curious, and egoless individuals who love solving real-world problems and are building a revolutionary product disrupting a massive market.
Requirements
- You can multitask and manage multiple competing priorities
- You are passionate about helping others
- Has 2+ years of experience working in a call center environment
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Benefits
- Hourly wage: $19.00 - 21.00
- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance
- 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
- Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek
- Comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others
- Equity opportunities may also be part of your total rewards package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
