Customer Service Representative II

MedImpact•San Diego, CA

1d•Onsite

About The Position

MYF Holdings is looking for extraordinary people to join our team! Why join MYF Holdings? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MYF Holdings, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description Summary The Customer Service Representative II will function as the primary face of Crownair Aviation. This individual must be an exceptional relationship builder with the drive to provide world-class customer service and will be responsible for all basic and comprehensive administrative duties surrounding customer service and office administration at the FBO. Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

GED/HS Diploma and 1+ year experience or equivalent combination of education and experience
Computer Skills - must have a basic working knowledge of personal computers
Current valid California Driver’s License
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to apply common sense understanding to carry out simple one- or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Nice To Haves

Two years FBO customer service experience
Aviation knowledge or previous FBO experience.

Responsibilities

Manage, prioritize and dispatch all inbound service requests including but not limited to; aircraft fueling, aircraft ground handling, aircraft arrival and departures.
Perform customer service requests and maintain a high standard of customer service relations
Process and reconcile fuel tickets, invoices and payments
Process/Arrange rental cars, catering and hotel reservations
Keep records of customer interactions and transactions
Maintain an upbeat and engaging demeanor when interfacing with customers in-person, via phone, via email, etc..
Follow proper FAA and TSA rules and regulations
Perform airfield management activities, which may include escorting passengers and/or crew members on the airfield
Ensure the cleanliness of the FBO facilities
Train new customer service representatives
Act as shift lead when Supervisor is not on-site
Comply with Crownair Customer Service Standards and contribute to continually improving CSR SOPs.