Customer Service Representative II

Belcan • Van Nuys, CA

37d • $23 - $25

About The Position

Working in a fast-paced environment, this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time.

Requirements

• 2-4 years experience
• Requires a high school diploma or equivalent.
• Has developed knowledge and skills through formal training or considerable work experience
• Entry level often for those with work experience in the skill area
• Works within established procedures with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Responsibilities

• Responsible for sales cycle (quotation, order entry, process shipping docs, invoicing, follow up with the customer, etc.).
• Answer customer inquiries in a timely manner.
• Maintain customer relations.
• Remedy customer issues.
• Communicate and coordinate with internal departments.
• Act as backup for front desk (i.e., covering phones, greeting visitors).
• Cold call customers
• Work with customers to understand and anticipate future needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees