Customer Service Representative II

Luxfer Magtech - Saxonburg • Jefferson Township, PA

7h

About The Position

The Customer Service Representative will play a critical role in supporting our customers by managing purchase orders, processing change orders, and coordinating with various internal teams. This role involves addressing customer inquiries, handling complaints, maintaining customer documentation and ensuring export and quality compliance.

Requirements

• 4+ years of customer service experience in related industry required
• Bachelor’s degree required
• Strong ability to pull reports and analyze data primarily using Microsoft Excel required
• Strong communication and organizational skills with attention to detail
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Proficiency in using CRM (Salesforce.com) and Microsoft Office Suite
• Strong interpersonal skills
• Ability to effectively participate in cross functional teams

Nice To Haves

• Knowledge of trade compliance (Export Regulations) and HAZMAT certifications (DOT, IATA, IMDG) is a plus

Responsibilities

• Conduct initial review of all customer purchase orders
• Submit part number requests and quality requests as needed in support of new orders
• Update and maintain database containing customer-specific information including reference to supporting documents
• Review and enter customer account information, quotes, and orders, provide formal order acknowledgments, and process change orders as needed
• Participate in Contract Review process
• Respond promptly to customer inquiries regarding quotes, order updates, and other related inquiries
• Address and record customer complaints, ensuring proper documentation and follow-up
• Maintain active HAZMAT certifications for DOT, IATA, and IMDG compliance
• Process customer credit card payments and coordinate with the accounting department on payment matters
• Send customer satisfaction surveys
• Support reporting requirements of the business
• Maintain accurate and complete records
• Other duties as assigned

Benefits

• 10 paid Holidays
• Medical, Vision, Dental Start on the 1st day of the following month after being hired
• 401k with Company Match
• Tuition reimbursement
• Disability and Life Insurance
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees