Customer Service Representative II

SageSure • Fairfield, CA

3d

About The Position

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative II. While working with a friendly and supportive team, you will learn the foundation of our business in a role that will take you wherever you want to grow with us. We are seeking a highly motivated individual with the drive and desire to make significant contributions to the success of the business. Once acclimated into the position, this person will have an in-depth understanding and knowledge of all companies and product lines, including underwriting guidelines and processes, and a general understanding of coverage forms.

Requirements

• High school diploma or equivalent.
• Minimum three years of customer service experience in the Property and Casualty Insurance industry and/or call center environment preferred.
• Ability to handle multiple tasks with accuracy, able to prioritize effectively and meet deadlines.
• Must have excellent communication skills, both written and verbal, with the ability to effectively communicate through phone, text, chat, and email.
• Ability to maintain positive and cooperative working relationships within the team, division, and with any customer contacts.
• Intermediate computer skills (e.g., Microsoft Word, Outlook, etc.) with aptitude to learn new systems.
• Ability to keep emotions under control when dealing with irate or hostile customers.
• Ability to multi-task, prioritize, and work in a fast-paced environment.
• Assist peers and be a knowledgeable resource to the team.

Responsibilities

• Performs detailed research of account history and follow-up to provide customer resolution with flawless accuracy.
• Keeps abreast of policy, product, and procedural changes to provide accurate information to producers, consumers, and policyholders regarding underwriting guidelines, coverages, and processing.
• Meets or exceeds established performance metrics which include, but are not limited to, reporting to work as scheduled, call quality, handle time, first response resolution, etc.
• Addresses inbound earthquake sales inquiries for potential customers.
• Collect and enter appropriate property and payment information to process quotes via the rating software.
• Monitors the call queues and manages individual day-to-day responsibilities to consistently support performance goals and objectives.
• Provides accurate information in an effective, timely and courteous manner via telephone and email.
• Works with Underwriting and other departments to determine the appropriate resolution to customer concerns.

Benefits

• SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees