Customer Service Representative II

City of St Marys • St. Marys, GA

1d • Onsite

About The Position

This position performs specialized duties in support of the city’s collections of overdue accounts.

Requirements

• Knowledge of city utility billing policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of state laws regarding the collection of unpaid debt.
• Knowledge of basic accounting procedures and guidelines.
• Skill in resolving customer service issues.
• Skill in the analysis of customer accounts and consumption rates.
• Skill in oral and written communication.
• Associates degree required
• More than two years of related experience required
• Any equivalent combination of education, experience, and training which provides the knowledge, skills, and abilities to perform the work.

Responsibilities

• Manage outstanding balances on utility accounts.
• Contact delinquent account holders to resolve outstanding balances.
• Follow up with delinquent property taxes.
• Work with customers to set up payment arrangements.
• Document interactions, payments, arrangements, and communications and follow up.
• Work closely with outside collection agency after all resources have been exhausted in house.
• Tracks and reports on delinquent accounts.
• Receive, sort and distribute mail to appropriate departments.
• Assist as CSR backup.
• Assist as Property Tax backup.
• Assist customers with questions regarding billing.
• Assist as Utility Billing backup.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree