Customer Service Representative II

Mechanics Bank•Seattle, WA

1d•Onsite

About The Position

Mechanics Bank is currently searching for a full time Customer Service Representative II to join their team at the Wedgewood Branch. This role involves independently performing basic to moderately complex banking transactions, actively assisting customers, paying close attention to detail, and offering referrals for additional products and services. The representative is expected to deliver excellent customer service and is responsible for the operational quality and accuracy of their work, including cash balancing processes. They must follow all related policies, procedures, and banking regulations, and work with the leadership team to achieve personal goals in deposit growth, business relationship growth, consumer relationship growth, and operational soundness. Mechanics Bank is a resilient and resourceful California bank with over a century of commitment to exceeding client expectations. With a footprint spanning California, they serve individuals, small and middle-market businesses, and large corporations with a full range of banking, wealth management, and other financial products and services. The bank fosters a collaborative culture that values accountability, teamwork, and celebrating success, striving to ensure all employees feel respected and valued.

Requirements

High school diploma or GED required.
1 year minimum Customer Service Experience required.
1 year minimum Cash Handling Experience in Customer Facing Role required.
Strong math and computer skills are required.
Excellent written and oral communication skills are required.
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
Must possess good judgment, and the ability to accept responsibility and handle confidential information.
Ability to work quickly and accurately, to analyze information and make decisions.
Ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.

Nice To Haves

Experience in a Banking Environment with Basic Knowledge of Bank Deposit Products and Services preferred.
Demonstrates success in cross-selling banking services preferred.
Additional experience may be considered in lieu of degree.

Responsibilities

Provides daily deposit services such as handling deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, and other related matters.
Maintains cash handling within prescribed limits, accurately count, receive and disburse cash, correctly handle mutilated and bait currency.
Balances cash drawer independently, maintain cash over and short record within Mechanics Bank's compliance policy.
Familiar with all bank products and services.
May occasionally be assigned new account responsibilities.
Actively takes advantage of all sales opportunities to cross-sell bank products and services to new and existing customers, ensuring recommended products meet needs of customer.
Make referrals to other business units for non-banking products.
Participates in sales programs to generate new customers.
Must sell financial products and services to meet referral goals and performance evaluation/personal goals.
Obtains profitability and personal goals outlined in both incentive programs and performance evaluations.
Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone.
Actively listens to customers by communicating the customer’s value, thereby maintaining a friendly, positive and professional attitude.
Resolves difficult situations using the HEAL guidelines of Hearing out the customer, Easing the tension, Acting to improve the situation, and Leaving a positive impression.
Looks for ways to pleasantly surprise customers, i.e., doing something above and beyond their expectation that makes them feel special.
Participates in two community events per year.
Performs responsibilities such as filing and maintaining signature cards and certificate copies.
As requested, assists with branch audit functions.
Follows Mechanics Bank’s policies and procedures and all regulatory requirements.
Performs all other duties as required.

Benefits

Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
401(k) and Roth 401(k) with company contribution
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays
Paid Sick days (accrual of one hour for every 30 hours worked)
Up to 25 paid vacation days
16 hours of paid volunteer time throughout the calendar year
Free personal checking and savings account
Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
Eligible for Retail Incentive Plan