Customer Service Representative II

City of Garland • Garland, TX

20h

About The Position

Responsible for assisting with bookings, reservations, and customer services for the City of Garland’s Atrium at Granville Arts Center. Additional duties include coordination and execution of a variety of special events in coordination with other departments. Pay Range: (Depending on qualifications and experience) Work Schedule: Weekly work schedule includes days, nights, and weekends, and may include changes to the regular schedule based on the needs of operations

Requirements

• High School Diploma or GED.
• 1-3 years of related experience in a sales, hospitality or customer service environment using computer technologies, or an equivalent combination of education and experience sufficient to perform the job.
• Valid Class C Texas driver's license.

Responsibilities

• Provide customer service on bookings and reservation of events, using venue systems and following established procedures.
• Assist customers in planning and executing events either in person, on the phone, or through email communications and serve as point of contact for clients.
• Update staff accordingly.
• Regularly give customer tours of facility and create/edit customer account records and information in venue systems.
• Collect fees and perform simple accounting duties.
• Perform basic audio visuals on light boards and understand different setup floorplans.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees