Customer Service Representative II

BP&C • Springfield, MO

1d • $23 • Onsite

About The Position

Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description The Customer Service Representative II will maintain the knowledge, responsibility and duties of the Customer Service Representative I, as depicted in the Customer Service Representative job description. This is an In Office five (5) days per week position ESSENTIAL FUNCTIONS : Serves as a mentor for less experienced CSRs in the department. Takes on additional training duties based on their area of expertise, including but not limited to training on the imaging, indexing and prepping of claim documents, as needed. Distributes and monitors the workload to available CSRs. Handles the transferring of claims information to appropriate policies as requested from the claims department and researches no claim mail to find what actions should be taken and the process to handle. Researches claims on unverified policies to resolution. Handles outbound phone calls, dictating letters and following up with the sender as necessary. This position pays $22.50 per hour.

Requirements

• High School diploma or a GED.
• Minimum of 2 years customer service experience.
• Applicants must be legally authorized to work in the United States.

Responsibilities

• Serves as a mentor for less experienced CSRs in the department.
• Takes on additional training duties based on their area of expertise, including but not limited to training on the imaging, indexing and prepping of claim documents, as needed.
• Distributes and monitors the workload to available CSRs.
• Handles the transferring of claims information to appropriate policies as requested from the claims department and researches no claim mail to find what actions should be taken and the process to handle.
• Researches claims on unverified policies to resolution.
• Handles outbound phone calls, dictating letters and following up with the sender as necessary.

Benefits

• We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees