Customer Service Representative II, Institutional Markets

Corebridge Financial•Amarillo, TX

25d•Hybrid

About The Position

Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees. As a Customer Service Rep II, you will be responsible for providing personalized and professional service to participants of Structured Settlements. You’ll do this by responding inquiries by annuitants. These inquiries my come in via mail, fax, or telephone and may require direct interaction with the annuitant / client and may require follow-up to missing or inaccurate information. You will work with a significant degree of independence and will need to exhibit good judgment and a thorough understanding of Structured Settlement procedures and philosophies. This is an opportunity to start and grow your career and make an immediate impact in a financial industry that provides its customers with financial security! Get your foot in the door within a growing division at Corebridge where the right candidates can accelerate and continue to grow.

Requirements

3+ years of insurance experience preferably with immediate or deferred annuity products.
Attention to detail and accuracy.
Excellent written and oral communication skills.
Good problem solving and analytical skills.
Strong Customer and Team Orientation.
Ability to work independently with minimal supervision.
Ability to multitask and handle high work volume with tight deadlines
Proficient in Word, Excel, and Microsoft Windows.

Nice To Haves

Some College Preferred but not mandatory.
Bi-lingual is a plus.

Responsibilities

Respond to customer phone calls via recorded lines
Participate in monthly peer review to evaluate call quality
Research, analyze, and respond to moderate customer service inquiries within acceptable standards
Key data input for customer service requests within department quality guidelines
Handle high priority requests in a rapid, efficient, and accurate manner
Respond positively to participant written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation
Provide necessary and appropriate assistance in completion of paperwork supporting a variety of benefit transactions, both phone and mail
Process other participant change requests (address, EFT's, etc.) within the department standards
Maintaining benefits to ensure payments are going to the payees correctly
Coordinate duties and tasks by effective prioritization of responsibilities and time management.

Benefits

Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
Employee Assistance Program: Confidential counseling services and resources are available to all employees.
Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume