Customer Service Representative I

Datamark•El Paso, TX

2d•$15

About The Position

Join Our Team as a Customer Service Representative at DATAMARK, Inc.! Are you a friendly voice who loves helping others? Do you enjoy making someone's day a little brighter? If so, we want you to be a part of our amazing team! As a Customer Service Representative , you will be the heartbeat of our customer service department, assisting customers with their inquiries and ensuring they receive the best service possible. Your role will involve answering calls and emails from our valued customers, resolving their issues, and providing them with the information they need. You'll also keep detailed notes on customer interactions to ensure everyone receives top-notch support. Your efforts will contribute to making our customers feel heard and appreciated. What You’ll Be Doing: Welcoming every customer call with a warm greeting and cheerful demeanor! Answering questions and addressing concerns with patience and understanding (inbound and outbound calls). Keeping accurate records of customer interactions and updating account information. Solving customer complaints and working as a team to escalate more complex issues. Following up with customers to ensure all their needs are met. Staying up-to-date on all of our products and services to provide the best assistance. Why You’ll Love Working Here: Supportive Team: We truly care about our coworkers and work together to help one another grow. Career Growth: There are opportunities to expand your career within our company. Make a Difference: You'll be helping others every day, and that feels great! If you're ready to bring your positive attitude and willingness to help to our team, apply today! We can't wait to meet you!

Requirements

High school diploma or equivalent
At least 1 year of contact center or 2 years customer service experience required
Excellent verbal and written communication skills
Strong skills in comprehension and understanding of English grammar and writing.
Strong listening skills and the ability to empathize with customers
Good computer skills and familiarity with CRM systems or customer support software
Attention to Detail
Able to multitask and navigate between multiple software applications
Ability to type a minimum of 40 WPM
Capability to manage stressful circumstances with an optimistic attitude and to deescalate situations.
Team player who enjoys working in a friendly environment

Responsibilities

Welcoming every customer call with a warm greeting and cheerful demeanor!
Answering questions and addressing concerns with patience and understanding (inbound and outbound calls).
Keeping accurate records of customer interactions and updating account information.
Solving customer complaints and working as a team to escalate more complex issues.
Following up with customers to ensure all their needs are met.
Staying up-to-date on all of our products and services to provide the best assistance.