Customer Service Representative I

SageSure • Houston, TX

4d • Hybrid

About The Position

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure , a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative I . This is an opportunity to begin a career with a young, growing insurance and technology company. While working with a friendly and supportive team, you will learn the foundation of our business in a role that will take you wherever you want to grow with us. As a Customer Service Representative, you will provide high-quality support to policyholders and producers by answering policy questions and performing policy changes related to billing, underwriting, and general policy information. The ability to handle inquiries in a positive and professional manner and knowledge of insurance industry terminology, policy, and procedures are for this role. If you are genuinely excited to help customers, are patient, empathetic, and passionately communicative, you love to talk, and problem-solving comes naturally to you, then you may have just what it takes to begin this journey with us. Please note: This role will begin remote. In April, YOU WILL BE REQUIRED to work in the Houston office 3 days a week. Those days are Tuesday, Wednesday and Thursday.

Requirements

• High work ethic, is punctual and dependable, and has a history of good attendance
• Proven successful customer support experience
• Track record of achieving targets and goals
• Excellent verbal and written communication skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task (specifically while talking with customers and resolving their inquiries)
• Proficient in navigating Windows based computers and using multiple software applications across two monitors
• High school diploma or equivalent

Nice To Haves

• Associates Degree
• Experience working in Homeowners Insurance
• Property & Casualty Insurance License is a plus but is not required
• Spanish speaking

Responsibilities

• Manage incoming calls, chats and emails from policyholders, agents, and producers
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate , valid and complete information by using the right methods/tools
• Meet personal/team customer service targets and performance measures
• Answer questions about underwriting concerns related to home inspections and select property and liability hazards
• Handle product eligibility and underwriting inquiries from producers
• Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions and file documents
• Follow communication procedures, guidelines and policies

Benefits

• SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees