Customer Service Representative I

Indiana University Health System • Indianapolis, IN

5d • Onsite

About The Position

Day shift, 40 hours per week. Possible weekend hours. On-site work location. Indianapolis, IN Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient need and organizational guidelines. Coordinates issue resolutions with other departments as necessary. May gather patient personal and billing information for database entry and scheduling. Context & Purpose of Role Tiered learning plan, learning additional tasks as building blocks

Requirements

• High School Diploma/GED.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.

Nice To Haves

• Knowledge of medical terminology and medical coding preferred.

Responsibilities

• Responds to patient inquiries via telephone and email.
• Determines the best method for problem resolution meeting patient need and organizational guidelines.
• Coordinates issue resolutions with other departments as necessary.
• May gather patient personal and billing information for database entry and scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees