Customer Service Representative I (Temporary Position)

City of Atlanta • Atlanta, GA

1d

About The Position

This is a temporary position and is not guaranteed to convert to a permanent role. Candidates should be comfortable with a short-term assignment. This is an entry and basic working level position responsible for providing information and assistance to the public, including customers, constituents, and other stakeholders, in person or by phone, email, or written correspondence. This role requires a high standard of professionalism and customer service, with the ability to engage a diverse, global audience, including high-profile individuals. The incumbent will demonstrate strong interpersonal skills, sound judgment, and cultural awareness when addressing inquiries and resolving concerns.

Requirements

• high standard of professionalism and customer service
• ability to engage a diverse, global audience, including high-profile individuals
• strong interpersonal skills
• sound judgment
• cultural awareness

Responsibilities

• determining the nature of problems or requests and responding directly or directing individuals to the appropriate resource
• assisting customers
• preparing reports and documents
• providing accurate and timely information

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees