Temporary Position - Customer Experience Representative

Virginia Tile Company•Troy, MI

21h

About The Position

As a Customer Experience Representative , you will be a key part of our customer experience team, providing knowledgeable support, expert product guidance, and seamless order processing. You'll interact with contractors, designers, retailers, and homeowners to ensure each customer has the best experience possible.

Requirements

High school diploma or GED required
2-3 years of experience in customer service, inside sales, or telesales
Familiarity with wholesale or retail sales principles and customer interaction best practices
Strong Microsoft Office skills, especially Excel, Word, and Outlook
Excellent verbal and written communication skills
Ability to interpret technical documents and explain product features clearly
Confident problem-solver with great attention to detail
Highly organized, self-motivated, and capable of multitasking
Proven ability to build long-term customer relationships

Nice To Haves

Experience in a design, flooring, or tile-related industry is a plus

Responsibilities

Understand customer needs through conversations, specs, or drawings, and recommend tailored product solutions
Provide quotes, pricing, literature, samples, and technical product information
Process customer orders, arrange deliveries, and handle returns
Maintain and update customer account details and order records
Identify and promote upsell opportunities based on customer needs
Answer inquiries about warranties, terms of sale, promotions, and product availability
Engage in technical discussions to ensure the right solutions are provided
Address and resolve customer concerns or complaints quickly and professionally
Coordinate with the outside sales team to support broader customer relationships
Gather and relay customer feedback to improve services, products, and digital experiences
Continuously seek ways to improve processes and enhance the customer experience
Perform other duties as assigned