Customer Service Representative - Dispatcher

Dolese Bros. Co.•Weatherford, OK

5d•Onsite

About The Position

The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support. Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver. Dolese Delivers: Stable Foundation Treat with Respect Safe Environments Employee Focus JOB SUMMARY: This position involves receiving heavy call volumes and scheduling concrete orders over the telephone. In addition to scheduling orders to achieve maximum production and customer satisfaction by serving customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining database information.

Requirements

Ability to handle and resolve customer issues with diplomacy and professionalism.
Able to work well and motivate others to achieve high levels of customer service and satisfaction.
Self-motivated, organized and able to learn aspects of order taking / dispatching.
Flexibility to meet changing daily production schedules and able to work under pressure.
Able to interact professionally, with colleagues and customers.
Strong Microsoft Office applications experience and utilization.
Detail oriented and able to multi-task in fact-paced environment.
Ability to present facts and recommendations effectively.
Excellent interpersonal skills and a positive attitude that fosters effective relationships.
Excellent verbal, written and comprehension communication skills
Must be able to work a flexible schedule including early mornings, nights and weekends.
Ability to read, write and figure mathematical calculations.

Nice To Haves

Minimum of 1 year experience as a concrete dispatcher or order taker.
Verbal and written fluency in Spanish and English.
Experience using Command software, preferred Ready mix and concrete technical knowledge highly desirable.

Responsibilities

Regular, reliable attendance at the worksite or assigned work location.
Ability to accurately and efficiently input phone orders for delivery.
Ability to schedule the shipment of concrete for each day to optimize our truck fleet, achieve operational efficiency, profitability and satisfy customer expectations.
Knowledge and ability to utilize the Command Dispatching System for scheduling.
Prepare work schedules for employees based on future demand.
Answers inquiries by clarifying, researching, locating, and providing information.
Ability to resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
Ability to recognizing opportunities to up-sell accounts by explaining new features.
Maintains call center database systems by entering data as necessary.
Continuing to update job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.