Customer Service Representative/Dispatcher

Swift Services Heating, Cooling, & Electric•Myrtle Beach, SC

just now•Onsite

About The Position

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future. Are you ready to be Part of Something BIGGER! Swift Services is looking for a dynamic-Customer Service Representative/Dispatcher to join a thriving business that believes in work life balance and cares about YOU! In this role, you will be responsible for: Answer incoming customer requests and inquiries in a professional & friendly manner Act as a liaison between customers, technicians, salespersons & management Schedule service and routine maintenance appointments Maintain & update customer records based on interactions Process invoice payments Provide information about products and services Troubleshoot and resolve customer issues and concerns Develop & maintain a knowledge base of the evolving products & services that benefit our customers Participate in in-house training on products & services needed by our customers& office software required to fulfill this position Additional duties as assigned. Required Qualifications: Minimum of 1-year administrative or customer service experience in an office setting is required Knowledge in Microsoft Office is a required Service Titan is a plus Ability to easily cultivate strong rapport with customers and co-workers Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion Work well independently & with integrity in a structured yet relaxed environment Enjoy patiently, empathetically helping others Excellent written and verbal communication skills The physical requirements of this job include: Perform work while sitting and/or standing at an individual work station or office Communicate verbally via phone or other communication device. Ability to stand, walk and sit; talk or hear, both in person and by telephone Use hands to type, handle or feel objects or controls; reach with hands and arms. Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds. Work is usually performed in an indoor office environment. Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Requirements

Minimum of 1-year administrative or customer service experience in an office setting is required
Knowledge in Microsoft Office is a required
Ability to easily cultivate strong rapport with customers and co-workers
Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
Work well independently & with integrity in a structured yet relaxed environment
Enjoy patiently, empathetically helping others
Excellent written and verbal communication skills
Perform work while sitting and/or standing at an individual work station or office
Communicate verbally via phone or other communication device.
Ability to stand, walk and sit; talk or hear, both in person and by telephone
Use hands to type, handle or feel objects or controls; reach with hands and arms.
Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
Work is usually performed in an indoor office environment.

Nice To Haves

Service Titan is a plus

Responsibilities

Answer incoming customer requests and inquiries in a professional & friendly manner
Act as a liaison between customers, technicians, salespersons & management
Schedule service and routine maintenance appointments
Maintain & update customer records based on interactions
Process invoice payments
Provide information about products and services
Troubleshoot and resolve customer issues and concerns
Develop & maintain a knowledge base of the evolving products & services that benefit our customers
Participate in in-house training on products & services needed by our customers& office software required to fulfill this position
Additional duties as assigned.