Customer Service Representative-Dispatch Coordinator

MXR Imaging, Inc.•Deerfield Beach, FL

42d•Onsite

About The Position

Responsible for providing comprehensive support to customers and service department field personnel across all accounts. This role serves as a central point of coordination between customers and technicians, ensuring timely dispatching, accurate work order management, and a consistently high level of customer service in a fast-paced service environment.

Requirements

High School graduate or equivalent
Three or more years' experience in customer service, dispatching, or related field
Excellent oral and written communication skills and strong customer service skills.
Demonstrated problem solving skills.
Ability to work independently and as a team to prioritize tasks.
Ability to influence and support others in achieving team and company objectives.

Nice To Haves

Associates degree or higher

Responsibilities

Answer incoming customer calls and emails, address service inquiries, and maintain positive client relationships.
Dispatch service technicians and third-party service providers, ensuring they receive complete and accurate job details.
Create, update, and close service work orders in a timely and accurate manner.
Process service requests and provide information to internal and external customers by interpreting service needs and translating them into actionable service support.
Serve as a liaison between customers, field personnel, and internal departments to ensure clear communication and service follow-through.
Research, review, and resolve service ticket issues to support accurate billing and service completion.
Enter and maintain customer data, including pricing and service-related information, in company systems.
Participate in after-hours or on-call dispatch support as needed.
Perform other related duties as assigned in accordance with business needs.
Demonstrate behaviors consistent with the Company's vision, mission, and values in all interactions with customers, co-workers, and suppliers.
Comply with all company policies, procedures, and safety standards.
Any other duties as assigned.