Customer Service and Dispatch Coordinator

Memphis Ice Machine Company • Memphis, TN

1d • Onsite

About The Position

Memphis Ice is looking for a Customer Service Dispatch Coordinator to support their field service team. This role focuses on learning service dispatch, technician communication, and service workflow coordination, with assistance in inbound calls and job booking as needed. It's an opportunity for growth into dispatch or service coordination within a field service environment. Memphis Ice is described as a hands-on service operation, not a call-center, where teamwork is crucial. The successful candidate will work closely with technicians, service coordinators, and customers to solve real-world problems. The company emphasizes a tight-knit team, internal training, growth, and promotion, offering a role that goes beyond a typical CSR job for someone interested in operations, logistics, and coordination.

Requirements

• Strong communication and follow-up skills
• Organized, detail-oriented, and comfortable multitasking
• Ability to work with both customers and technicians
• Comfortable using phones, email, chat, and scheduling software
• Interest in service operations, logistics, or coordination roles

Nice To Haves

• 1-2 years of experience in a similar role is preferred but not required

Responsibilities

• Coordinate service schedules and communicate with field technicians
• Manage inbound customer requests via email and chat
• Follow up on unsold estimates and open service items
• Keep job statuses, notes, and schedules accurate and up to date
• Support preventative maintenance scheduling
• Assist with answering inbound calls and booking service jobs when needed

Benefits

• Health, dental, vision and life insurance
• 90% company funded HSA account with $3,000 contributed by the company annually
• 401K retirement plan with 4% company match
• Short term and long term disability insurance
• Aflac supplemental insurance
• Cell phone allowance
• 8 paid holidays per year
• 12-17 days of PTO per year depending on tenure

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees