Dispatch/Customer Service

Kates Detective Agency•Chicago, IL

1d•$20 - $20•Onsite

About The Position

Kates Detective Agency, a licensed and highly respected security firm in Chicago, is seeking an experienced and professional Dispatcher/Customer Service Representative. This role is critical in coordinating communication between security personnel, clients, and management to ensure timely and effective responses to security-related matters. The ideal candidate is highly organized, customer-focused, and capable of multitasking in a fast-paced environment.

Requirements

Must be 21 years of age or older
High School Diploma or GED (transcripts required)
Minimum 2 years of dispatch experience (security or law enforcement preferred)
Minimum 2 years of customer service experience
Active PERC Card (Illinois)
20-Hour Unarmed Security Training Certificate
Strong computer proficiency (Microsoft Outlook, Word, and Office Suite)
Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Professional demeanor with strong interpersonal skills
Ability to work independently with minimal supervision
Flexible schedule; must be able to work all shifts, including overtime if needed
Stable work history

Nice To Haves

Experience in logistics, transportation, HVAC, plumbing, or similar service industries
Basic knowledge of scheduling or dispatch systems
Ability to handle multiple calls and stay calm under pressure

Responsibilities

Manage front desk operations with professionalism and strong customer service skills
Answer and route incoming calls using proper business etiquette
Dispatch and coordinate communication between security officers and clients
Monitor officer shift activity, including clock-ins and clock-outs
Respond promptly to requests from staff and upper management
Document, evaluate, and report security and law enforcement-related incidents
Maintain accurate logs, reports, and communication records
Support field personnel with real-time updates and issue resolution
Communicate job details, updates, and changes to field staff
Provide customers with service updates, estimated arrival times, and follow-ups
Resolve customer complaints or escalate issues when necessary
Ensure high levels of customer satisfaction and professionalism at all times