Part-Time Customer Service Representative (CSR)

Colonial Lawn & Garden•Richland, WA

About The Position

We are seeking a dependable and customer-focused Customer Service Representative (CSR) to join our team on a part-time basis (approximately 20 hours per week). This role is ideal for someone who enjoys helping people, staying organized, and contributing to a positive office environment. For the right candidate, this position has the opportunity to grow into a full-time role. The CSR serves as the primary point of contact for customers and visitors, ensuring every interaction is professional, helpful, and aligned with our company values. This role focuses exclusively on customer service and administrative support and does not include logistics or routing responsibilities.

Requirements

High school diploma or equivalent.
2–5 years of customer service or administrative experience.
Strong communication skills (both verbal and written).
Excellent organizational and time-management abilities.
High attention to detail and accuracy.
Strong problem-solving skills and professional judgment.
Proficiency with office software and CRM systems.
Reliable with a strong attendance record.

Responsibilities

Serve as the main point of contact for customer inquiries via phone, email, web, and text.
Greet and assist office visitors in a professional and welcoming manner.
Respond promptly and professionally to customer questions, concerns, or feedback.
Provide accurate information regarding services, billing, and account details.
Maintain detailed and accurate notes within customer accounts.
Process customer payments, including mailed and in-office transactions.
Resolve customer concerns effectively while reinforcing confidence in our company.
Maintain organized customer records and documentation.
Support general office administrative tasks as needed.
Follow guidance provided by supervisors and management.
Take ownership of assigned tasks and manage time effectively during scheduled hours.
Contribute ideas to improve office procedures and overall customer experience.