Customer Service Representative - Collections

Creditech•Bangor, PA

1d•$17•Onsite

About The Position

Creditech delivers comprehensive collections services supported by proprietary technology to help clients meet their compensation and recovery goals. We specialize in municipal, medical, and utility collections, and pride ourselves on providing high-quality, respectful customer care. We are currently seeking a Customer Service Representative to join our Collections team. If you are skilled at navigating sensitive conversations and enjoy helping others, this role may be for you! The Customer Service Representative in our Collections department will use strong communication and analytical skills to resolve account-related inquiries while adhering to legal requirements and company policies in a fast-paced collections environment.

Requirements

High School Diploma or equivalent; and 1 – 3 years related experience and/or training; or Equivalent combination of education and experience
Computer and keyboarding skills
Ability to manage difficult or emotional customer situations
Situation analysis and problem-solving skills
Willingness to learn new computer systems
Ability to sit for long periods of time

Responsibilities

Manage and work assigned collection accounts using internal systems, including initiating outbound calls, responding to inquiries, sending correspondence, and updating account information.
Handle inbound calls and consumer requests professionally while maintaining accurate notes and account statuses until resolution or escalation.
Support team operations by meeting scheduling expectations, assisting with training new employees, and performing other duties as assigned.