Customer Service/Collections Representative

United Auto Credit Corporation•Fort Worth, TX

4d•$16

About The Position

As a Customer Service & Collections Representative at United Auto Credit, you will play a critical role by helping customers stay on track ensuring timely payment on their auto loan account. This position focuses on inbound and outbound calls to borrowers with early-stage delinquent auto loans, helping guide them to resolution in a professional manner. You will work in a fast-paced environment, utilizing an automatic dialing system (auto dialer) to efficiently contact customers and an internal operating system to track account information, record customer interactions, and monitor payment progress.

Requirements

Strong negotiation, problem-solving, and probing skills applied professionally.
Excellent telephone communication skills and the ability to spend extended periods on the phone.
Detail-oriented with strong organizational abilities.
Effective time management and the ability to prioritize and handle multiple tasks, including both inbound and outbound calls.
Ability to meet goals and deadlines in a fast-paced, performance-driven environment.
Self-motivated, dependable, and able to work independently.
High School Diploma or equivalent
1–2 years of experience in consumer collections, preferably using an auto-dialer system
Ability to clearly and effectively communicate in person, in writing and by telephone
Bilingual in English and Spanish (Required)
Strong computer literacy with proficiency in Microsoft Word and Excel, and the ability to quickly adapt to new software and systems.

Nice To Haves

Familiarity with the auto finance industry is a plus.

Responsibilities

Manage assigned delinquent accounts while following UACC policies and all state/federal regulations, including the FDCPA.
Make and receive early-stage delinquency collection calls using our auto dialer system.
Communicate clearly and professionally with customers to provide guidance and solutions.
Use available collection tools and payment options to help customers stay current and minimize credit losses.
Reach out promptly to delinquent borrowers to detect and resolve issues early.
Guide customers to use electronic payment tools to expedite account resolution.
Prevent voluntary repossessions and other credit losses through negotiation and proper application of collection resources.
Accurately document all customer interactions in the company’s operating system.
Meet or exceed daily, weekly, and monthly metrics, including call volume, payments collected, and promises kept.
Collaborate with supervisors to resolve complex cases.
Take on additional tasks as assigned, contributing to team success.