Collections Customer Service Representative

TEKsystems • Albuquerque, NM

8d • $17 - $17 • Onsite

About The Position

On a day to day basis, representatives will be expected to handle customer phone calls, emails, and chat lines regarding their utility service needs.
Reps will learn up to 5 different software sites/programs.
Taking 40-50 inbound calls a day.
All calls will be with customers throughout NM in regards to:
General questions on service for utility service needs
Payment/billing arrangements for customers
Collections due to COVID payment plans
Connecting and/or disconnecting service

Requirements

• Ability to deescalate calls without transferring to management for solutions
• Seeking 1-2 years of call center experience
• Someone who has worked with 3-5 software programs at one time and can toggle between programs
• Ability to utilize dual computer screens as well
• Interested in someone who wants a long-term opportunity and wants to grow a career
• Collections experience

Responsibilities

• handle customer phone calls
• handle customer emails
• handle customer chat lines
• answer general questions on service for utility service needs
• handle payment/billing arrangements for customers
• handle collections due to COVID payment plans
• connect and/or disconnect service

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed