About The Position
Provide account support to identify solutions for customers with payment delinquencies. Perform skip-tracing and collection duties to determine customer contact information and make account payments current. Navigate through a variety of system applications while speaking with customers directly. Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current. Always remain empathetic and emotionally resilient when determining the best solution for the customer and Ford Credit. Always maintain a professional demeanor (i.e., attendance, promptness, focus upon job and tasks, always working and contributing) Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (near the holidays, etc.). Welcome positive coaching and learning opportunities to improve your skills. Established and active employee resource groups
Requirements
- High School Diploma/GED
- Strong analytical, communication and organizational skills (oral and written)
- Sales, negotiation and interpersonal skills to work successfully in a large group and get commitments from customers
- Strong time management and follow-up skills
- Proficiency PC and typing skills, i.e. Excel and Word
- Initiative and ability to multi-task and problem-solve, independent and logical thinking to make fact-based decisions
- Integrity, dependability, self-motivation, and drive to learn and improve
- Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned
- Able to work a 40-hour work week plus overtime
- Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and Saturdays.
- 2+ years of Collections experience
Nice To Haves
- Experience in automotive finance industries.
Responsibilities
- Provide account support to identify solutions for customers with payment delinquencies.
- Perform skip-tracing and collection duties to determine customer contact information and make account payments current.
- Navigate through a variety of system applications while speaking with customers directly.
- Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current.
- Remain empathetic and emotionally resilient when determining the best solution for the customer
- Maintain a professional demeanor
- Show team spirit by respecting the needs of others
- Welcome positive coaching and learning opportunities to improve your skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
