Customer Service Representative BDC- Brodhead Chevrolet

Home Run Auto Group • Brodhead, WI

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About The Position

Home Run Auto Group is looking for a dedicated Customer Service Representative for our Business Development Center (BDC) at Brodhead Chevrolet, a part of our growing automotive family.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• Proven experience in customer service, preferably within the automotive industry.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in using CRM software and basic computer applications.
• Ability to work flexible hours, including weekends and evenings as needed.
• A positive attitude and a passion for delivering outstanding customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Schedule vehicle appointments for sales and service, ensuring optimal customer convenience.
• Maintain accurate records of customer interactions and transactions within the CRM system.
• Follow up with customers post-service to ensure satisfaction and address any concerns or questions.
• Assist in managing online leads and follow up to convert inquiries into sales opportunities.
• Collaborate with the sales and service teams to ensure customer needs are met and expectations exceeded.
• Provide information on promotions, vehicle specifications, and financing options to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees