Customer Service Representative/BDC Administrator

Lithia & Driveway•Thousand Oaks, CA

2d•$20

About The Position

Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team. If you enjoy helping people, thrive in a fast-paced environment, and have strong communication skills, we want to hear from you! This role is critical to our dealership’s success. You’ll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments.

Requirements

Previous BDC, call center, dealership, or customer service experience preferred
Strong phone and communication skills
Professional, friendly, and positive attitude
Comfortable working with CRM systems and basic computer applications
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment
High School graduate or equivalent, 18 years or older required.
We are a drug-free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

Bilingual (Spanish) is a plus

Responsibilities

Respond promptly to inbound sales and service inquiries (phone, email, text, and internet leads)
Schedule and confirm appointments for sales and service departments
Follow up with prospective customers and unsold opportunities
Maintain accurate customer records in the CRM system
Coordinate with sales and service teams to ensure smooth customer handoffs
Meet daily, weekly, and monthly performance goals
Deliver exceptional customer service at every touchpoint