Service BDC Administrator

Lithia & Driveway•Paramus, NJ

6d•$17 - $20

About The Position

NOW HIRING Service BDC Administrators! APPLY NOW to join one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states! We offer industry-leading benefits, personal and professional growth opportunities, and a fantastic team to work with that you won’t find anywhere else. The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership. Gather accurate customer information to create a database for continual follow-up and retention Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention. Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

Requirements

Dealership BDC or call center experience preferred
Customer-facing administrative, retail, and/or hospitality experience
A team player who is focused on providing top-notch customer service
Ability to multi-task and stay organized in a fast-paced work environment
Courteous and professional written and verbal communication skills
Self-motivated with the ability to set and achieve targeted goals
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.

Responsibilities

Developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.
Gather accurate customer information to create a database for continual follow-up and retention
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.