Customer Service Representative Administrator - US Remote

Motorola Solutions

3d•Remote

About The Position

NOTE: This position is fully Remote We are searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer- it does not require field work or travel. The ideal candidate for this position must be detail oriented and enjoy customer service related interactions.

Requirements

High School Diploma, or equivalent.
Minimum 2 years Customer Service and Account Management experience, or equivalent.
Legal authorization to work in the U.S. indefinitely is required.
Strong phone skills with ability to give clear and concise direction
Strong multi-tasking and organization skills
High level of experience using G-Suite, MS Office and related applications

Nice To Haves

Experience with collateral repossession
Collections, asset recovery, skip tracing, credit experience would be beneficial
It is preferred that candidate have previously worked in a remote environment.