Contact Center - CSR-1 - Customer Service Representative 1

Wellcove • PENSACOLA, FL

8h

About The Position

This job provides customer service in a call center environment by primarily receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, or others for information concerning insurance policies by performing the following duties. Supervisory Responsibilities: This job has no supervisory responsibilities.

Requirements

• Ability and Flexibility to work various shifts as required.
• Able to type speed of 30 wpm with 95% accuracy rate.

Responsibilities

• Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third third-party administrator clients to include Medicare Supplement and Life Policies.
• Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards.
• Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal.
• Maintains working knowledge base of all company products and services.
• Complying with company regulations regarding Privacy, confidentiality, and private health information.
• Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution.
• Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary.
• Ability and Flexibility to work various shifts as required.
• Able to type speed of 30 wpm with 95% accuracy rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed