Front Office Support
About The Position
Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out. What Glass America offers you: Full-Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually. 80 hours of paid parental leave. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance 401(k) Retirement Plan with company match. Employer Paid Short-Term Disability & Life Insurance. Additional Voluntary Life Insurance. Free prescription or non prescription safety glasses each year. Career development and progression opportunities. Be part of a company that does business in 38 states and continues to grow!
Requirements
- Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
- Comfortable in a customer facing, front line role.
- Reliable and dependable hard worker with a positive demeanor.
- High aptitude for technology with strong typing and data entry skills.
- Process driven with the understanding of how to manage inventory levels.
- Ability to work some Saturdays and overtime as necessary.
- General knowledge of automobile functions and systems.
Nice To Haves
- Auto Parts and/or Dispatcher experience is highly desirable.
Responsibilities
- Professionally handle customer interactions and general inquiries, both in person and over the phone.
- Have a sense of urgency when scheduling customer appointments.
- Maintain regular communication with Auto Glass Technicians in the field.
- Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
- Follow our step by step process to provide quotes on our competitively priced installation and repair services.
- Take proactive actions to help your team meet shop production goals and budgetary objectives.
- When needed, pivot to provide additional assistance to the dispatch/parts team.
Benefits
- Full-Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually.
- 80 hours of paid parental leave.
- 6 paid holidays annually.
- Medical, Prescription Drug, Dental & Vision Insurance
- 401(k) Retirement Plan with company match.
- Employer Paid Short-Term Disability & Life Insurance.
- Additional Voluntary Life Insurance.
- Free prescription or non prescription safety glasses each year.
- Career development and progression opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
