Customer Service Rep

MC Machinery Systems, Inc. • Elk Grove Village, IL

13d

About The Position

The Customer Service Representative will support by providing helpful product information to clients and answer customer’s inquiries in a timely and courteous manner.

Requirements

• Ability to demonstrate a high level of dedication, accountability and outstanding work ethics
• Good verbal and written communication skills, able to multitask and possess analytical skills.
• Must possess strong interpersonal and organizational skills and must be detail oriented.
• Must possess excellent interpersonal skills
• Associate Degree in Business, Administration or equivalent
• Proficient in MS Word, Excel and PowerPoint

Responsibilities

• Assists customers by phone for orders on consumable parts.
• Fill out invoice forms, determines charges for parts requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Solicits sale of new or additional services.
• Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer.
• Enters data into computer to determine total cost for customer.
• Checks inventory control and notifies Logistics Department of orders that would deplete stock.
• Initiates purchase requisitions
• Other duties may be assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees