(R3) Customer Service Rep - 4PM

Lineage Logistics•Colton, CA

1d•$20 - $23•Onsite

About The Position

This position involves performing customer service duties such as processing customer orders, tracking product availability, and handling customer inquiries in a timely manner. It is described as an excellent opportunity to begin a career path within Lineage, offering potential for greater responsibilities and promotions. A career at Lineage focuses on understanding the business and how each team member contributes to satisfying customer requirements. The company emphasizes respect and care for its team members, fostering development and engagement as the business grows.

Requirements

High School diploma or GED may be required depending on facility
Excellent verbal and written communication skills; English may be required
Excellent organizational skills, including ability to multi-task and prioritize workload
Proficient computer skills, including Microsoft Office Suite
May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Responsibilities

Process customer orders
Track product availability
Handle any issues on customer inquiries in a timely manner
Invoice and verify accounts accurately and in a timely manner
Verify inbound receipts for accuracy
Develop and maintain customer relationships in a professional manner
Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
Coordinate availability of product and schedule for daily shifts with warehouse team
Coordinate with Operations on special client requests; expediting when necessary
Serve as first point of contact to resolve customer issues
Maintain and file documentation in organized and comprehensive way
Partner with Inventory and Operations to research inventory discrepancies and misplacements